Building win-win value networks for product-service systems' delivery

Khaled Medini (1, 2, 3, 4) , Sophie Peillon (5, 1, 6, 2) , Thorsten Wuest (7)

1 Mines Saint-Étienne MSE - École des Mines de Saint-Étienne
2 FAYOL-ENSMSE - Institut Henri Fayol
3 LIMOS - Laboratoire d'Informatique, de Modélisation et d'Optimisation des Systèmes
4 FAYOL-ENSMSE - Département Génie mathématique et industriel
5 FAYOL-ENSMSE - Département Management responsable et innovation
6 COACTIS - COnception de l'ACTIon en Situation
7 West Virginia University [Morgantown]

Product-service systems (PSS) are complex bundles of products and services aimed at fulfilling customers’ needs. The key challenges of designing a new PSS include establishing the underlying value network supporting PSS delivery. The success of a PSS business model relies heavily on establishing a win-win value network that ensures fairly shared value capture and creation among the PSS stakeholders. This paper investigates the underlying challenges of establishing such value networks, and proposes a novel framework for building win-win value networks for PSS delivery. A case study illustrates the applicability and usefulness of the proposed framework in designing and assessing the possible value networks and associated value capture for the delivery of an innovative smart PSS in the cheese industry.

Mots clés: product-service systems; PSS; business model; value network; value capture; economic assessment

Domaines: Sciences de l'ingénieur [physics]

Khaled Medini, Sophie Peillon, Thorsten Wuest. Building win-win value networks for product-service systems' delivery. International Journal of Manufacturing Technology and Management, 2023, 37 (5/6), pp.619-637. ⟨10.1504/IJMTM.2023.133693⟩. ⟨emse-04225682⟩