Analysis of Research Support Services at international Best Practice Institutions
Abstract
The following analysis aims to provide an overview and status of the research support services available to university researchers - with a focus on the services provided by university libraries - as well as to propose a strategy for CULIS with respect to research support of researchers at the University of Copenhagen. The analysis starts by defining the term research support service. This definition is used to categorize the national services and is iterated before moving on to the international institutions. We have described the services at 11 international and 8 national university libraries and identified the services that define the best practice institutions. We have found that research support services are often developing more or less organically, and service contents are moving toward becoming more tool-oriented, i.e. with less focus on the traditional information objects, books, journals, manuscripts. E.g. in scholarly publishing the focus is moving from acquiring, cataloging and local dissemination to facilitating the production and publication of books and journals, to supporting the authors on legal issues and to disseminating globally. Competences related to metadata structuring are potentially of great value to the growing field of data-archiving by researchers. The recommendations to CULIS are to conduct a new quantitative survey of researchers' needs similar to the project “Ph.D. students' information seeking behavior” in order to paint a clearer picture of what the researchers of The University of Copenhagen needs. Assessment could be made of whether the focus on physical student environments should be matched for researchers. It is a general recommendation to formulate a strategy for the area of providing research support services, formulate clear goals for the institution as well as for the individual services, dedicate resources for running services, dedicate resources to developing services, coordinate existing services, provide overview of goals and services (internally and externally), participate in networking and user activities, position university libraries as part of the research infrastructure. When developing new services, it is our recommendation that special focus be put on primary research data and accompanying metadata – dataverses, environments for generating and sharing research content – VREs, dedicated support of individual researchers, research groups and dedicated information for researchers – researcher information hubs.
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